EXO PROTEX's lifetime guarantee is a commitment to our customers to replace purchased Metallic Shield(s) for a specified period and conditions. 

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Guarantee coverage:

This guarantee does cover: defects in materials and workmanship for the life of the product, as long as the original purchaser owns the product; manufacturing defects, failures that render the product non-functional, and deterioration of the product due to regular use that render the product non-functional.

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Coverage period:

The length of guaranteed time is for the life of the product.

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Exclusions:

This guarantee does not cover: damage caused by misuse, abuse, neglect, accident, or unauthorized modifications. This includes, but is not limited to, damage resulting from improper installation, incorrect use, or exposure to extreme conditions; damage caused by third parties. This includes damage caused by repairs or modifications performed by individuals or companies not authorized by EXO PROTEX; incidental or consequential damages including damages that are not directly related to the defect itself, such as loss of use, loss of equipment, or other financial losses; products that have been altered or modified in any way, this includes products that have been disassembled, reassembled, or otherwise altered by anyone other than EXO PROTEX or its authorized representatives. 

 

Transferability:

This guarantee is non-transferable. It applies only to the original purchaser of the product. 

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Guarantee Service:

The lifetime guarantee service is valid only for a purchaser’s first purchase of any EXO PROTEX products. The lifetime guarantee service is not valid for any purchaser of the product beyond the purchaser’s first purchase. The lifetime guarantee service is not valid on replacement products received from the one-time lifetime guarantee redemption offered exclusively on original purchase. Purchaser is required to provide proof of purchase, and a photograph of the worn out or defective product. If an EXO PROTEX product has deteriorated due to regular use that render the product non-functional, the purchaser will cover the cost of shipping the replacement product.

 

If an EXO PROTEX product is found to have defects that render the product non-functional, EXO PROTEX will cover the cost of shipping the replacement product to the purchaser. The lifetime guarantee does transfer from the defected product to the replacement product. The shipping method will be ground shipping only.

 

This warranty is subject to change at any time. This warranty is governed by the laws of the state of Colorado.